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Privacy Policy

(DLT-Compliant - India)

TaxIndia (TI.ai) ("Company", "we", "our") is committed to protecting user privacy and ensuring lawful processing of personal data in compliance with applicable Indian laws, including TRAI regulations and DLT guidelines.

We may collect personal information, including but not limited to name, mobile number, email address, login credentials, payment details, and professional information when you:

  • Register or access our services
  • Request support, demos, or subscriptions
  • Engage with our platform (web/mobile)

Users may browse the platform without providing personal data, except where required for authentication.

Personal data is collected and processed for:

  • User authentication and account management
  • Service delivery and transaction processing
  • Customer support and communication
  • Regulatory compliance (including GST/tax-related requirements)
  • Service improvement, analytics, and research

By providing your details, you consent to data collection and usage as outlined herein.

  • Users may opt out of promotional communications at any time
  • Consent for DLT/SMS communication is obtained explicitly as per TRAI norms

All commercial communications (SMS/OTP/alerts) are processed in compliance with Distributed Ledger Technology (DLT) regulations:

  • Only registered headers and approved templates are used
  • Transactional messages (e.g., OTPs) are sent strictly for service facilitation
  • No unsolicited commercial communication (UCC) is sent without consent

We may share personal data only where necessary with:

  • Authorized internal teams and affiliates
  • Regulated entities (banks, payment gateways)
  • Government or statutory authorities (e.g., Income Tax/GST authorities)
  • Service providers bound by confidentiality obligations

We do not sell or rent personal data to third parties.

Data Security

We implement reasonable technical and organisational safeguards, including encryption, access control, and periodic security reviews, to protect personal data.

Data Confidentiality

All data entered within TaxIndia applications remains confidential and is not disclosed to third parties except as required for service delivery or legal compliance.

Cookies & Tracking Technologies

We may use cookies and similar technologies to collect non-personal, aggregated data for analytics and service enhancement.

Calls and communications may be recorded for quality assurance, training, and compliance.

We may use non-identifiable data to provide personalised experiences and relevant content.

We may disclose personal data where required under applicable laws or government directives.

Our platform may contain links to external websites. We are not responsible for their content or privacy practices.

This Privacy Policy may be updated periodically. Continued use constitutes acceptance of changes.

For privacy-related concerns or opt-out requests, contact:
TaxIndia (TI.ai) Support Team
Email: [Insert Email]